Privacy Policy
Last updated: March 2026
1. Who we are
Apartment Air Conditioning Ltd ("we", "us", "our") operates the website at apartment-airconditioning.com. We provide bespoke air conditioning installation services for residential apartments across London and the South East.
For questions about this policy, contact us at: info@apartment-airconditioning.com
2. What data we collect
We collect personal data you provide to us directly, including:
- Name, email address, phone number and postcode when you submit an enquiry
- Property type and details about your requirements
- Photos of your property if you choose to upload them
We also collect data automatically when you visit our website, including:
- IP address, browser type and device information
- Pages visited and time spent on the site (via Google Analytics, if consented)
- Referring URLs
3. How we use your data
We use your personal data to:
- Respond to your enquiry and provide you with a quote
- Arrange and carry out your installation
- Contact you about your booking or installation
- Improve our website and services (analytics data only)
We do not sell your data to third parties. We do not use your data for automated decision-making or profiling.
4. Legal basis for processing
We process your data on the following legal bases:
- Legitimate interests — to respond to your enquiry and provide our services
- Consent — for analytics cookies (where you have consented)
- Contract — to fulfil any agreement between us for the provision of services
5. Cookies
We use the following types of cookies:
- Essential cookies — required for the website to function. Cannot be disabled.
- Analytics cookies — Google Analytics, used to understand how visitors use our site. Only set with your consent.
You can manage your cookie preferences at any time using the cookie banner on our website.
6. Data retention
We retain enquiry data for up to 3 years from the date of submission, or for the duration of our business relationship. Analytics data is retained for 26 months as per Google Analytics default settings.
7. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, email us at info@apartment-airconditioning.com. We will respond within 30 days.
8. Third-party services
We use the following third-party services which may process your data:
- Google Analytics — website analytics (Google Ireland Ltd)
- DigitalOcean — hosting for our database server and storage of photos you send us (DigitalOcean LLC, London data centre)
- Cloudflare — content delivery and security (Cloudflare Inc, USA — adequacy decision applies)
- Resend — email delivery (Resend Inc, USA — Standard Contractual Clauses apply)
- Netlify — website hosting (Netlify Inc, USA — Standard Contractual Clauses apply)
9. Complaints
If you believe we have mishandled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
10. Changes to this policy
We may update this policy from time to time. The current version will always be published on this page with the date it was last updated.